Frequently Asked Questions ✨
Have a question about our products? You’re in the right place! If your question isn't answered below, drop us a message at hello.wondercrates@gmail.com or DM us on Instagram (wondercrates.Co) and we’ll get right back to you.
📦 Shipping & Delivery
When will I receive my order?
For Standard delivery, our team hopes to pack and deliver your order within 3 to 5 working days upon order confirmation. If you opt for express delivery, we aim to pack and ship within 1 to 2 days. If there is a delay on our end, we will contact you personally to inform you.
What are your delivery charges?
We offer a flat rate of SGD $5 for island-wide, doorstep delivery in Singapore. Delivery is free for orders above SGD $100.
💳 Orders & Payments
What payment methods do you accept?
Currently, we only accept local payments such as PayNow. If you require assistance regarding payments, do reach out to us at hello.wondercrates@gmail.com.
Can I change or cancel my order?
Please reach out to us at hello.wondercrates@gmail.com within 24 hours of order confirmation if you need to cancel or change your order.
What is your return policy?
We offer a 7-day return policy upon receiving your order on a case-by-case basis. Reach out to us at at hello.wondercrates@gmail.com, so that we can assist you promptly.